At Fenricstitch, we aim to keep expectations clear and usage transparent. This Disclaimer (“Disclaimer”) explains the terms governing access to and use of the services (“Services”) offered by Fenricstitch (“Company,” “we,” “us,” or “our”). It applies to all interactions with our platform, including website access, mobile applications, API integrations, and any related tools or features. By using our Services, you confirm that you have reviewed, understood, and accepted the conditions described here.
Using a digital payment platform involves shared responsibilities. This Disclaimer exists to ensure users understand the scope of our Services, the limits of our role, and the responsibilities that accompany secure and informed usage.
Digital platforms require continuous monitoring and improvement. While Fenricstitch strives to provide stable and reliable access to its Services, uninterrupted availability cannot be guaranteed at all times. Temporary interruptions may occur due to scheduled maintenance, system upgrades, technical failures, or circumstances beyond our reasonable control.
Recognizing this reality helps set fair expectations. We remain focused on minimizing disruptions, communicating transparently, and restoring Services promptly whenever interruptions arise.
Processing transactions efficiently is central to our platform, but it is important to clearly define the boundaries of our involvement. This section explains how transactions are handled and where our responsibility begins and ends.
Fenricstitch provides the technical infrastructure that enables secure transaction processing between merchants and their customers. Our role is limited to facilitating the movement of funds through authorized payment channels.
We support the transfer of funds from payer to payee in a structured and secure manner, subject to banking systems, network availability, and regulatory requirements.
We do not oversee, verify, or guarantee the quality, legality, delivery, or safety of any products or services purchased using our platform. All such obligations rest solely with the merchant providing them.
Any disagreements or issues related to goods or services must be resolved directly between the buyer and the merchant. Fenricstitch does not mediate or adjudicate such disputes.
Transactions may occasionally be delayed, reversed, or declined due to factors such as insufficient funds, compliance checks, banking network disruptions, or fraud prevention controls. These situations may occur without prior notice and are often outside our direct control.
Operating within a regulated environment is essential for secure payment processing. Fenricstitch conducts its operations in accordance with applicable Indian laws, including the Digital Personal Data Protection Act, 2023, the Information Technology Act, 2000, and relevant directions and guidelines issued by the RBI.
Users are equally responsible for ensuring that their use of the Services complies with applicable laws and regulations. Mutual compliance strengthens trust, supports lawful usage, and contributes to a stable payment ecosystem.
The information made available through our platform is provided to support general understanding of our Services. Fenricstitch does not offer financial, legal, tax, or professional advice of any kind.
Users should seek guidance from qualified professionals before making decisions that involve financial commitments, legal obligations, or tax implications. Reliance on professional advice ensures decisions are appropriate to individual circumstances.
To enhance usability, our platform may occasionally reference or link to third-party websites, tools, or services.
Safeguarding information requires joint effort. Fenricstitch employs appropriate technical and organizational measures to protect payment data and personal information from unauthorized access or misuse.
However, no digital system can guarantee absolute security. Users are responsible for maintaining the confidentiality of their login credentials, payment details, and personal information. Responsible usage on both sides helps reduce risk and enhances overall security.
While we work diligently to deliver dependable Services, limitations are necessary to define responsibility clearly. To the maximum extent permitted by law, Fenricstitch is not liable for any direct, indirect, incidental, consequential, or special damages arising from the use or inability to use our Services.
If liability is established, our total responsibility is limited to the transaction fees actually paid for the specific transaction giving rise to the claim. This limitation ensures proportional and predictable allocation of risk.
This Disclaimer may be revised from time to time to reflect operational changes, regulatory updates, or service enhancements. Continued use of the Services after revisions take effect indicates acceptance of the updated terms.
Users are encouraged to review this section periodically. If the revised Disclaimer is not acceptable, discontinuing use of the Services is advised.
Clear communication matters to us. If you have questions, concerns, or require clarification regarding this Disclaimer or our Services, you may contact us at (mention email). Our team will respond with appropriate guidance and support.
